FAQ

We don’t always offer free shipping, but when we do, you’ll want to be the first to know! Sign up to our newsletter and get 15–20% off while you’re at it!

We offer a variety of shipping options, including standard and expedited services. Delivery times may vary depending on your location: Standard Shipping: 5-7 business days Expedited Shipping: 2-3 business days Next-Day Shipping: 1 business day (available only for certain locations) International Shipping: We currently offer international shipping. International delivery times and charges will be displayed at checkout based on your shipping destination.

We want you to love what you ordered! If for any reason you're not fully satisfied with your purchase, we’re here to help. Returns Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your order, we unfortunately cannot offer a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Items that are worn, washed, or altered cannot be returned.

At Araw, we understand the importance of knowing the status of your order. To track your order, please follow these steps: 1. After placing an order, you will receive a confirmation email containing your order number and a tracking link. Click on the link to see real-time updates on the status of your order. 2. If you cannot access your email or need further assistance, our customer service team is here to help. You can reach us at araw.swimldn@gmail.com. We strive to provide timely and accurate information so you can stay informed about your order's journey. Thank you for choosing Araw!

sAt Araw, we prioritise your shopping experience and understand that sometimes issues may arise with orders. If you encounter any problems, such as receiving a damaged item, an incorrect product, or if your order hasn't arrived within the expected delivery time, please reach out to our Customer Service team as soon as possible. You can contact us through our website's "Contact Us" page or email us directly at araw.swimldn@gmail.com. When reaching out, please provide your order number, a description of the issue, and any relevant photos if you received a damaged or incorrect item. Our dedicated team will promptly assist you to resolve the matter, offering options such as replacements, returns, or refunds as needed. Your satisfaction is our top priority, and we are committed to ensuring that your experience with Araw is positive and seamless.

Yes, at Araw, we understand that finding the perfect fit is essential, and we strive to make your shopping experience hassle-free. You can exchange your bikini within 30 days of purchase, provided it is in its original condition with tags attached and hygiene liners in place. Simply contact our customer service team with your order details, and they will guide you through the easy exchange process. Please note that exchanges are subject to availability, and we recommend checking our website for the latest stock information. For more details on our exchange policy, visit our Return & Exchange page.